Refund policy

At Online Wala Bazaar, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit or purchase from https://onlinewalabazaar.com/.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Online Wala Bazaar is an e-commerce business operated by Tushar Rathi, based in India.

Business Address:
New Delhi 110027 INDIA

Email:
onlinewalabazaar@gmail.com

Phone:
+91 9811308289

For privacy-related questions, requests, or complaints, you can contact us using the information above.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website, create an account, place an order, contact us, or otherwise interact with our services.

A. Information You Provide Directly

Depending on how you interact with our website, this may include:

  • Full name
  • Billing address
  • Shipping/delivery address
  • Email address
  • Mobile/telephone number
  • Account login information
  • Order and purchase details
  • Product preferences
  • Information provided when contacting customer support
  • Reviews, feedback, or other information you voluntarily submit

We only intend to collect information that is reasonably necessary for the relevant purpose.

B. Payment Information

When you make a purchase, payments may be processed by third-party payment providers.

Depending on the payment method you choose, the payment provider may collect information such as payment card, bank, UPI, or other payment-related details.

Online Wala Bazaar does not intentionally store complete payment-card information on its own servers unless specifically stated otherwise.

Payment information may instead be processed directly by our payment service providers according to their own privacy policies and security practices.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General location information
  • Pages visited
  • Referring website
  • Date and time of visits
  • Website interactions
  • Cookies and similar technologies

This information may be used to operate, secure, analyze, and improve our website.

3. How We Use Your Information

We may use personal information for purposes including:

Order Processing

  • Processing and fulfilling orders
  • Confirming purchases
  • Arranging shipping and delivery
  • Providing order updates
  • Processing returns, refunds, exchanges, and cancellations
  • Providing customer support

Website Operations

  • Creating and managing customer accounts
  • Maintaining and improving our website
  • Personalizing your shopping experience
  • Troubleshooting technical problems
  • Preventing fraud, abuse, and unauthorized activity
  • Maintaining website security

Communication

We may use your contact information to communicate with you regarding:

  • Your orders
  • Delivery updates
  • Customer-service requests
  • Account-related matters
  • Important changes to our services or policies

Where required by applicable law, we will seek appropriate consent before sending promotional communications.

Marketing

Where permitted by applicable law and subject to your choices, we may use your information to:

  • Send promotional emails or messages
  • Inform you about new products
  • Share offers and promotions
  • Understand customer preferences
  • Measure marketing campaigns

You can opt out of promotional communications by using the unsubscribe option in the relevant communication or by contacting us at onlinewalabazaar@gmail.com.

4. Legal Basis and Consent

We process personal information only for legitimate and specified purposes, including providing products and services, fulfilling orders, complying with legal obligations, maintaining security, and other purposes permitted by applicable law.

Where consent is required, we will request consent in a clear manner and only process information for the purposes communicated to you.

Under India's DPDP framework, consent is intended to be free, specific, informed, unconditional, and unambiguous, and individuals may withdraw consent where consent is the basis for processing.

If you withdraw consent, we may no longer be able to provide certain services that depend on that information. Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, web beacons, and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies for purposes such as:

  • Keeping products in your shopping cart
  • Maintaining your session
  • Remembering preferences
  • Understanding website usage
  • Improving website performance
  • Measuring advertising effectiveness
  • Providing relevant marketing, where permitted

Some cookies are essential for the website to function, while others help us understand how visitors use our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Shopify and Third-Party Services

Our online store is hosted on Shopify. Shopify and other third-party service providers may process information on our behalf or as independent service providers, depending on the service involved.

These services may include:

  • Shopify
  • Payment gateways
  • Shipping and logistics providers
  • Analytics providers
  • Advertising platforms
  • Customer-support tools
  • Email/SMS marketing services
  • Fraud-prevention services
  • Website applications and plugins

Examples may include the payment gateway you actually use, the courier/logistics services you actually use,, if used by our store.

These third parties may process information according to their own privacy policies and contractual or legal obligations.

You should review the privacy policies of relevant third-party providers where appropriate.

7. Sharing of Personal Information

We do not sell your personal information as a standalone product.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery partners
  • Technology and hosting providers
  • Customer-support providers
  • Analytics providers
  • Marketing providers
  • Fraud-prevention providers
  • Professional advisers
  • Government authorities or law-enforcement agencies where legally required

We may also disclose information where necessary to protect our legal rights, prevent fraud or abuse, enforce our terms, or comply with applicable laws.

8. International Data Transfers

Some third-party service providers we use may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable Indian law and our contractual obligations.

The DPDP Act and Rules contain provisions concerning processing and transfers outside India, including restrictions that may be specified by the Central Government.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the circumstances, security measures may include:

  • Access controls
  • Authentication controls
  • Secure connections
  • Limited access to personal information
  • Monitoring and security measures
  • Use of reputable technology and payment providers
  • Reasonable safeguards for stored information

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If a security incident involving personal data occurs, we will take steps required under applicable law.

The DPDP Rules, 2025 include requirements concerning reasonable security safeguards and breach-related obligations, subject to their applicable commencement dates.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing transactions
  • Providing customer service
  • Managing returns and refunds
  • Maintaining business and transaction records
  • Complying with legal and regulatory obligations
  • Resolving disputes
  • Preventing fraud and abuse
  • Enforcing agreements

When information is no longer required and there is no legal reason to retain it, we may delete, anonymize, or securely dispose of it.

11. Your Privacy Rights

Subject to applicable law and any relevant conditions, you may have rights regarding your personal information, including rights to:

Access Information

Request information about whether we process your personal data and, where applicable, information about the data being processed.

Correction

Request correction or updating of inaccurate, incomplete, or outdated personal information.

Erasure

Request deletion of personal information where it is no longer required for the purpose for which it was collected, subject to legal or other permitted retention requirements.

Withdraw Consent

Where processing is based on consent, you may withdraw your consent.

Grievance Redressal

You may raise a privacy-related complaint or grievance with us.

India's DPDP framework provides for rights relating to information about personal data, correction/erasure, grievance redressal, and withdrawal of consent, subject to the Act and applicable rules.

To exercise a privacy right, contact:

Email: [EMAIL ADDRESS]
Subject: Privacy Request

We may need to verify your identity before processing certain requests to help protect your information.

12. Children's Privacy

Our website is intended for users who are legally able to use our services.

We do not knowingly request or collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at onlinewalabazaar@gmail.com.

We will take appropriate steps as required by applicable law.

13. Customer Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

Please notify us immediately if you believe your account has been accessed without authorization.

14. Marketing Communications

If you choose to receive marketing communications from us, we may send information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Updates from Online Wala Bazaar

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us at onlinewalabazaar@gmail.com.

Transactional communications, such as order confirmations and delivery updates, may still be sent where necessary to provide the service you requested.

15. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Online Wala Bazaar

Website: https://onlinewalabazaar.com/
Email: onlinewalabazaar@gmail.com
Phone: 9811308289
Business Address: New Delhi 110027. INDIA

We will make reasonable efforts to respond to privacy-related requests and grievances within the period required by applicable law.

18. Applicable Law

This Privacy Policy shall be interpreted in accordance with the laws applicable in India, including applicable data-protection and consumer-protection laws and regulations.

The Consumer Protection (E-Commerce) Rules, 2020 are among the rules issued under India's Consumer Protection Act, 2019.