Privacy Policy

Last Updated: 22/09/26

Website: https://onlinewalabazaar.com/
Store Name: ONLINE WALA BAZAAR
Business Name: ONLINE WALA BAZAAR

At ONLINE WALA BAZAAR, accessible through https://onlinewalabazaar.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, create an account, or interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal data.

This Policy is intended to operate in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and applicable rules, as and when their relevant provisions become effective, along with other applicable legal requirements.

1. Information We Collect

We may collect the following categories of information when you interact with our store:

A. Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order and purchase history
  • Information you provide when contacting customer support

B. Payment Information

When you make a purchase, payment-related information may be processed by our payment service providers, such as payment confirmation, transaction reference, payment method, and billing details.

We do not intend to store complete debit or credit card details on our own servers. Payment information is handled by the relevant payment gateway according to its security and privacy practices.

C. Technical and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and time spent on our website
  • Referral sources and browsing activity
  • Cookies and similar tracking technologies

D. Communication Information

If you contact us through email, phone, contact forms, or other communication channels, we may collect the information you provide to respond to your questions, complaints, or requests.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Processing, confirming, and delivering orders
  • Managing payments, refunds, cancellations, and returns
  • Providing customer support and responding to inquiries
  • Sending order confirmations, shipping updates, and service notifications
  • Maintaining customer accounts and purchase records
  • Improving our website, products, and shopping experience
  • Detecting, investigating, and preventing fraud or unauthorised activities
  • Maintaining business, accounting, tax, and legal records
  • Sending promotional emails, offers, and updates where permitted by law and subject to applicable consent or opt-out requirements

We will not use your personal information for purposes that are incompatible with the purposes disclosed to you, unless permitted by applicable law.

3. Legal Basis for Processing Information

Depending on the circumstances and applicable law, we may process your personal information:

  • With your consent
  • To fulfil your order or provide a service you have requested
  • To comply with applicable legal obligations
  • For other lawful purposes permitted under applicable Indian law

Where processing is based on consent, you may withdraw your consent, subject to applicable legal requirements. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve your shopping experience.

Cookies are small text files stored on your device that help websites function efficiently and remember certain information.

We may use cookies for the following purposes:

  • Essential Cookies: To enable shopping cart functionality, checkout, website security, and other core features.
  • Functional Cookies: To remember your preferences and improve your browsing experience.
  • Analytics Cookies: To understand website traffic, visitor behaviour, and website performance.
  • Marketing Cookies: To measure advertising effectiveness and, where enabled, support relevant promotional activities.

You can manage cookies through your browser settings and, where available, our cookie preference tool. Disabling certain cookies may affect some website features.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

5. Sharing of Information with Third Parties

We do not sell your personal information to third parties for monetary consideration.

However, we may share your information with trusted service providers where necessary to operate our business and provide our services.

These may include:

A. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform used to display products, process orders, and manage store operations. Shopify may process personal information as necessary to provide its services.

B. Payment Gateways

We may share relevant transaction information with payment providers such as [PAYMENT GATEWAY NAME] to process payments, refunds, and payment verification.

C. Shipping and Logistics Partners

We may share your name, phone number, and delivery address with courier companies and logistics partners to fulfil and deliver your orders.

D. Analytics and Marketing Providers

We may use services such as [GOOGLE ANALYTICS], [META PIXEL], or other providers to understand website performance, measure marketing campaigns, and improve our services.

E. Legal and Regulatory Authorities

We may disclose personal information when required by law, court order, regulatory authorities, or other lawful government requests.

We expect our service providers to handle personal information appropriately and only for relevant purposes, subject to applicable law and contractual obligations.

6. Shopify and Third-Party Websites

Our store operates on the Shopify platform. Your personal information may be processed by Shopify and its service providers to support store operations, checkout, payment processing, fraud prevention, and other related services.

Certain third-party services may operate under their own privacy policies and terms. We encourage you to review their policies before providing information directly to them.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites that we do not operate.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include:

  • Using secure website connections where available
  • Restricting access to personal information to authorised personnel
  • Using reputable payment and e-commerce service providers
  • Maintaining appropriate administrative and technical safeguards

Although we take reasonable steps to protect your information, no online platform or electronic transmission can be guaranteed to be completely secure.

In the event of a personal data breach, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including order fulfilment, customer support, accounting, taxation, dispute resolution, fraud prevention, and compliance with applicable laws.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable legal requirements.

Certain information may need to be retained for a longer period where required by law or necessary to establish, exercise, or defend legal claims.

9. Customer Rights and Choices

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process about you
  • Request correction or updating of inaccurate or incomplete information
  • Request deletion of personal information where legally permissible
  • Withdraw consent for processing where consent is the applicable basis
  • Raise a grievance regarding the handling of your personal information
  • Nominate another individual to exercise your rights where permitted under applicable law

You may also unsubscribe from promotional emails by using the unsubscribe option included in those emails. You may continue to receive essential transactional or service-related communications.

To exercise your rights, please contact us at [EMAIL ADDRESS]. We may need to verify your identity before processing your request.

We will respond to requests and grievances within the timelines prescribed by applicable law. Some information may need to be retained where legally required or where an applicable exception permits retention.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you are a parent or lawful guardian and believe that a child has provided personal information to us in violation of applicable requirements, please contact us at [EMAIL ADDRESS].

We will take appropriate steps to review the concern and address it in accordance with applicable law.

11. International Data Transfers

Some of our service providers, including e-commerce, analytics, or payment service providers, may process or store information outside India.

Where personal information is transferred outside India, we will take steps to ensure that such transfers are handled in accordance with applicable Indian data protection laws and any restrictions or requirements imposed by the relevant authorities.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any updates will be published on this page along with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below.

Store Name: ONLINE WALA BAZAAR
Legal Business Name: ONLINE WALA BAZAAR
Business Address: Vishal Enclave, New Delhi 110027, INDIA
Email Address: onlinewalabazaar@gmail.com
Phone Number: +91 981308289

Please include "Privacy Policy Request" in the subject line of your email so we can direct your inquiry to the appropriate team.

We will review and address your concerns within the timelines prescribed by applicable law.

Thank you for trusting ONLINE WALA BAZAAR. We value your privacy and remain committed to providing a safe, transparent, and reliable online shopping experience.