Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], we want you to shop with confidence. Your satisfaction matters to us, and we strive to provide quality products and a smooth shopping experience.

If you are not completely satisfied with your purchase, our Return & Refund Policy explains how you can request a return, exchange, or refund.

1. Return Eligibility Criteria

To be eligible for a return or exchange, the following conditions generally apply:

  • The return request must be raised within [X DAYS] of receiving your order.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • The product should be returned with its original packaging, tags, labels, and accessories, where applicable.
  • Proof of purchase, such as an order number or invoice, must be provided.
  • The return request must be submitted through our official customer support channels.

Products that do not meet the applicable return conditions may not qualify for a return or exchange, except where a remedy is required under applicable law.

2. Return Timeframe

Customers may request a return or exchange within [X DAYS] of receiving their order.

To initiate a return, please contact us at [EMAIL ADDRESS] or [PHONE NUMBER] with your order number and reason for the request.

Once your request is received, our team will review it and share the next steps, including return instructions, where applicable.

Requests submitted after the return window may not be accepted unless required under applicable law.

3. Refund Process and Timing

Once your return request is approved and the returned product is received and inspected, we will notify you of the refund status.

If your refund is approved:

  • Refunds will be initiated within [REFUND INITIATION TIME] business days after approval.
  • Refunds for prepaid orders will generally be issued to the original payment method, where supported.
  • For Cash on Delivery (COD) orders, refunds will be processed through [BANK TRANSFER / UPI / OTHER APPROVED METHOD].
  • The time taken for the refunded amount to reflect in your account may depend on your bank or payment service provider.

Estimated refund processing time: [REFUND PROCESSING TIME] business days after refund approval.

Any applicable refund amount, including eligible shipping charges, will be determined in accordance with the reason for return, the terms disclosed at purchase, and applicable law.

We will communicate any relevant refund updates to you through your registered email address, phone number, or other available contact channel.

4. Exchange Policy

If you wish to exchange a product for a different size, colour, or eligible alternative, you may request an exchange within [X DAYS] of receiving your order.

Exchanges are subject to:

  • Product eligibility under this Policy
  • Availability of the requested replacement product
  • Completion of the return process, where applicable

If the requested replacement is unavailable, we will inform you and discuss the available options, which may include a refund where applicable.

To request an exchange, contact us at [EMAIL ADDRESS] with your order number and the details of the product you wish to exchange.

5. Damaged, Defective, Incorrect, or Missing Products

We take product quality and order accuracy seriously.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within [X DAYS] of delivery.

To help us resolve the issue, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos of the product and packaging, where applicable

Our team will review your request and guide you through the resolution process.

Depending on the circumstances and applicable law, the resolution may include a replacement, exchange, refund, or another appropriate remedy.

For eligible damaged, defective, or incorrect products, return shipping costs will be borne by [STORE NAME].

We will not deny a legally required remedy solely because the original packaging is unavailable or because a customer cannot provide evidence that is not reasonably necessary.

6. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return or exchange, subject to applicable law.

These may include:

  • Personal care or hygiene products, where return restrictions are legally permitted
  • Products marked as non-returnable before purchase, where permitted by law
  • Customised or personalised products, except where defective, incorrect, or otherwise eligible for a remedy under applicable law
  • Products damaged due to misuse or improper handling after delivery, where supported by the facts

Important: Non-returnable restrictions do not override your statutory rights. Products that are defective, deficient, spurious, incorrectly delivered, or materially different from their description will be handled in accordance with applicable consumer protection laws.

7. Return Shipping Costs

Return shipping charges depend on the reason for the return.

Reason for Return Return Shipping Cost
Damaged or defective product Covered by [STORE NAME]
Incorrect product delivered Covered by [STORE NAME]
Change of mind [CUSTOMER / STORE NAME]
Size or colour exchange [CUSTOMER / STORE NAME]
Other approved returns [RETURN SHIPPING TERMS]

Any return shipping charges payable by the customer will be communicated before the return is initiated.

We will not impose undisclosed return fees or charges that are inconsistent with applicable law or the terms disclosed at purchase.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [EMAIL ADDRESS] or [PHONE NUMBER].

Orders may be cancelled before dispatch, subject to the status of the order and applicable law.

If payment has already been received for an order that is successfully cancelled, the applicable refund will be initiated within [REFUND PROCESSING TIME].

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may contact us to understand the available return options under this Policy.

Nothing in this section limits any cancellation or refund rights available under applicable law.

9. Refund Delays and Follow-Ups

If you have not received your refund within the communicated timeframe, please:

  1. Check your bank account or original payment method.
  2. Contact your bank or payment provider to confirm whether the refund is pending.
  3. Contact us at [EMAIL ADDRESS] with your order number and refund details.

We will review the status of your refund and assist you with the next steps.

10. Contact Us

If you have any questions about our Return & Refund Policy or need help with a return, exchange, or refund, please contact us.

Store Name: [STORE NAME]
Legal Business Name: [LEGAL BUSINESS NAME]
Email Address: [EMAIL ADDRESS]
Phone Number: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Customer Support Hours: [SUPPORT HOURS]

We value your trust and are committed to making your shopping experience with [STORE NAME] simple, transparent, and reliable.

Thank you for shopping with [STORE NAME] — Shop Smart. Shop Easy. Shop Online Wala Bazaar.