Terms of Service

Last Updated: 22/09/26

Store Name: ONLINE WALA BAZAAR
Website: https://onlinewalabazaar.com/
Legal Business Name: ONLINE WALA BAZAAR

1. Introduction and Acceptance of Terms

Welcome to [STORE NAME]. These Terms of Service ("Terms") govern your access to and use of our website, online store, and related services.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell products and services to you.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please discontinue using our website.

These Terms are subject to applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended, and other applicable laws and regulations.

2. Account Terms

You may be required to provide certain information to create an account or place an order on our website.

By creating an account or using our services, you agree to:

  • Provide accurate, current, and complete information.
  • Keep your account information updated.
  • Maintain the confidentiality of your login credentials.
  • Notify us promptly if you suspect unauthorised access to your account.
  • Take responsibility for activities carried out through your account, subject to applicable law.

You must not use our website if you are legally prohibited from doing so.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or unauthorised activities, subject to applicable law.

3. Products and Descriptions

At [STORE NAME], we make reasonable efforts to display accurate product descriptions, images, prices, colours, sizes, and other relevant details.

However, actual product colours and appearance may vary slightly depending on your screen settings, device, lighting, or other technical factors.

We do not guarantee that every product image displayed on our website will exactly match how the product appears in every viewing environment.

Product availability, specifications, packaging, and other details may change from time to time. We will not use these variations to avoid our legal obligations regarding product quality, conformity, or accurate product information.

If you receive a product that is defective, damaged, incorrect, or materially different from its description, please contact us in accordance with our Return & Refund Policy.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

Product prices, discounts, and promotional offers may change without prior notice. However, changes will not affect an order that has already been accepted, except where correction or other action is legally permitted.

Applicable taxes, shipping charges, and other mandatory fees will be disclosed before you complete your purchase.

We accept payment methods made available at checkout, which may include:

  • UPI
  • Debit and credit cards
  • Net banking
  • Digital wallets
  • Cash on Delivery (where available)
  • Other payment methods listed at checkout

Payments are processed through third-party payment service providers. We do not control their independent systems, policies, or processing timelines.

You agree to provide valid payment information and authorise the applicable charges for your purchase.

If a payment fails, is reversed, or remains unconfirmed, we may delay processing or cancel the order, subject to applicable law.

5. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products in accordance with these Terms.

After you place an order, you may receive an order confirmation email or message. This confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance.

An order will be considered accepted when we confirm its acceptance or dispatch it, as applicable.

We reserve the right to decline, cancel, or limit an order in circumstances permitted by law, including:

  • Product unavailability or stock discrepancies
  • Suspected fraudulent or unauthorised transactions
  • Incorrect pricing or listing errors
  • Incomplete or inaccurate order information
  • Delivery restrictions or operational limitations

If we cancel an order after receiving payment, we will initiate an applicable refund in accordance with our Refund Policy and applicable law.

We will not use this section to avoid fulfilling accepted orders without a lawful basis.

6. Shipping and Delivery

We aim to deliver orders within the estimated delivery timeframe displayed at checkout or communicated during the ordering process.

Our current estimated delivery timeframe is [DELIVERY TIMEFRAME] business days, depending on your location, product availability, and courier service.

Shipping charges, where applicable, will be displayed before you complete your purchase.

Once an order is dispatched, we may provide tracking details so you can monitor its delivery status.

Delivery timelines are estimates and may be affected by circumstances such as courier delays, weather conditions, public holidays, or other events beyond our reasonable control.

If your order is significantly delayed, lost, or marked as delivered but has not been received, please contact us at [EMAIL ADDRESS] or [PHONE NUMBER].

We will make reasonable efforts to investigate delivery issues and provide an appropriate resolution in accordance with applicable law.

7. Returns, Exchanges, Cancellations, and Refunds

We want you to have a satisfactory shopping experience at [STORE NAME].

Our returns, exchanges, cancellations, and refunds are governed by our separate Return & Refund Policy, available at [RETURN POLICY URL].

Please review that policy before placing an order.

The policy will explain:

  • Products eligible for return or exchange
  • Return request timelines
  • Conditions for accepting returned products
  • Cancellation procedures
  • Refund processing timelines
  • Return shipping charges, where applicable

Nothing in these Terms excludes or restricts any consumer right or remedy available under applicable Indian law.

We will not refuse a legally required remedy for goods that are defective, deficient, spurious, not as advertised, or delivered later than agreed, subject to applicable legal requirements and circumstances beyond our control.

8. Promotions, Discounts, and Offers

From time to time, we may provide promotional offers, discount codes, seasonal sales, or other special offers.

Each promotion may have specific eligibility requirements, validity periods, and conditions.

Unless otherwise stated, promotional offers cannot be exchanged for cash or combined with other offers.

We reserve the right to modify or discontinue a promotion in accordance with its stated terms and applicable law.

No promotion will be administered in a manner that misleads customers or violates applicable consumer protection requirements.

9. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful, fraudulent, or unauthorised purpose.
  • To violate applicable Indian laws or regulations.
  • To infringe our intellectual property rights or those of others.
  • To submit false, misleading, or fraudulent order information.
  • To interfere with website functionality, security, or performance.
  • To upload malicious software, viruses, or harmful code.
  • To attempt unauthorised access to our systems, accounts, or databases.
  • To misuse our website for harassment, abuse, or harmful activities.
  • To engage in conduct that may damage our business, customers, or services unlawfully.

We may restrict access to our website or suspend accounts where we reasonably believe these Terms have been violated, subject to applicable law.

10. Intellectual Property

All content on our website, including text, logos, graphics, product photographs, designs, icons, and other materials, is owned by [STORE NAME], its licensors, or the relevant rights holders, unless otherwise stated.

You may access and use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission from the relevant rights holder, except as permitted by law.

11. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment gateways, shipping providers, analytics tools, and other service providers.

We may also provide links to third-party websites for your convenience.

We are not responsible for the independent content, terms, privacy practices, or operations of third-party websites that we do not control.

Your use of third-party services may be subject to their own terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, [STORE NAME] will not be liable for indirect or consequential losses arising from the use of our website, including loss of profits, data, or business opportunities, where such exclusion is legally permitted.

We are not responsible for interruptions or delays caused by circumstances beyond our reasonable control, including natural disasters, courier disruptions, network failures, or other unforeseen events.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in this section limits your statutory consumer rights, remedies for defective or misrepresented products, or any liability that cannot lawfully be excluded or restricted under Indian law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify [STORE NAME] against reasonable losses, liabilities, and expenses arising directly from your unlawful use of our website, fraud, or material violation of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence, or breach of applicable law.

14. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, available at [PRIVACY POLICY URL].

Our Privacy Policy explains how we collect, use, store, and share personal information when you interact with our store.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Where consent is required by applicable law, we will obtain it before processing your personal information on that basis.

15. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business operations, services, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Changes will apply prospectively from the effective date stated in the updated Terms, subject to applicable law.

Your continued use of our website after updated Terms become effective constitutes acceptance of those changes to the extent permitted by law.

16. Governing Law and Indian Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from your use of our website or purchases from [STORE NAME] shall be subject to the jurisdiction of the competent courts or consumer dispute redressal commissions in India, as applicable.

Nothing in this section limits a consumer's right to approach a competent consumer dispute redressal commission or other authority having jurisdiction under applicable Indian law.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

Any invalid or unenforceable provision will be interpreted or modified only to the extent legally permissible.

18. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us:

Store Name: ONLINE WALA BAZAAR
Legal Business Name: ONLINE WALA BAZAAR
Business Address: Vishal Enclave, New Delhi, 110027, INDIA
Email Address: onlinewalabazaar@gmail.com
Phone Number: +91 9811308289
Website: https://onlinewalabazaar.com/

Customer Support Hours: 9:00 AM to 9:00 PM
Customer Support Response Time: Monday to Sunday

We value your trust and appreciate your decision to shop with [STORE NAME].

Thank you for choosing us for your online shopping needs.